Associate Solutions Engineer | Housing

About this role

EliseAI seeks an Associate Solutions Engineer to support housing industry clients using AI-powered property management tools. You'll troubleshoot technical issues, investigate bugs, and deliver expert customer support while developing deep knowledge of system configurations and client integrations.

What you'll do

• Investigate root causes of customer issues using SQL queries, logs, and data analysis
• Provide technical support and guidance to clients on system configuration and best practices
• Document bugs and write clear ticket summaries with reproduction steps and business impact
• Communicate issue resolutions to clients and track confirmation across the team
• Understand client onboarding processes and system integrations with email, calendar, CRM, and property management platforms
• Prioritize support efforts based on business impact to client operations

What they're looking for

• SQL and data analysis
• Technical troubleshooting and debugging
• Customer support software (Zendesk, Salesforce preferred)
• Written and verbal communication
• Analytical and data-driven problem-solving
• Low-code/no-code tools (Retool a plus)
• Advanced spreadsheet skills (Excel/Google Sheets a plus)
• System integration and API knowledge