Customer Engineer

About this role

Encord is looking for a Customer Engineer to enhance its Customer Support function and help clients leverage AI technologies across various sectors. Ideal candidates will possess technical support experience, strong communication skills, and a passion for technology, all while collaborating closely with customers and internal teams.

What you'll do

• Oversee Encord's Customer Support function across diverse verticals
• Establish communication channels with customers and internal teams
• Provide technical solutions for advanced features like Python SDK
• Investigate and resolve customer support queries
• Collaborate with engineering and product teams to address customer issues
• Build strong relationships with customers, including C-Level executives

What they're looking for

• Technical support experience
• Proficiency in Python and SQL
• Strong customer empathy
• Excellent communication skills
• Ability to manage mixed customer requests
• Collaboration with engineering teams
• Familiarity with support tools
• Growth mindset

Benefits

• Competitive salary
• Commission structure
• Equity opportunities
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