End User Services Engineer

About this role

Engineers Gate seeks an End User Services Engineer to provide technical support and maintain IT systems for traders, executives, and research staff in a fast-paced investment management environment. The role combines hands-on troubleshooting with proactive system ownership, requiring deep technical expertise paired with exceptional communication skills to deliver reliable, secure technology operations.

What you'll do

• Provide end-user technical support to traders, executives, and research staff across the organization
• Proactively resolve IT system issues and ensure high-performance technology operations
• Maintain reliable, secure infrastructure supporting mission-critical business functions
• Troubleshoot and diagnose technical problems with precision and responsiveness
• Improve IT systems and processes while delivering white-glove service quality
• Support global team efforts in ensuring technology reliability across all business units

What they're looking for

• End-user support and technical troubleshooting
• IT systems administration and maintenance
• Problem-solving and diagnostic expertise
• Communication and customer service
• Mission-critical systems management
• Process improvement and optimization
• Fast-paced environment adaptability
• Technical documentation and knowledge sharing