Technical Support Engineer

About this role

Entrata seeks a Technical Support Engineer to deliver frontline technical assistance for its AI-powered property management platform. You'll troubleshoot software issues, diagnose problems, and work with internal teams to resolve customer challenges while maintaining professional service standards.

What you'll do

• Provide technical support to customers using property management software
• Troubleshoot and diagnose software-related issues
• Resolve technical problems in a timely manner
• Escalate complex issues to appropriate internal teams
• Maintain professional customer service standards
• Collaborate with internal teams on problem resolution

What they're looking for

• Technical troubleshooting and diagnostics
• Software problem-solving
• Customer service
• Communication skills
• Issue escalation and prioritization
• Property management software knowledge
• Documentation and attention to detail
• Ability to work in a team environment