EOS
IT Support Engineer
About this role
EOS IT Solutions seeks an IT Support Engineer in Austin to provide technical support for AV conferencing and network solutions serving global enterprise clients. The role involves hands-on troubleshooting of control systems, audio DSP platforms, and collaboration technologies while maintaining infrastructure reliability and SLA compliance.
What you'll do
- Provide first-line technical support to clients via phone, email, and remote access
- Troubleshoot and resolve hardware, software, network, and AV system issues
- Support and maintain AV control systems including Crestron, Extron, and Q-SYS
- Configure and tune audio DSP platforms such as Biamp, Shure, and Q-SYS
- Monitor and maintain customer AV endpoints, codecs, controllers, and networked devices
- Ensure infrastructure security, backup, recovery, and alignment with SLAs
What they're looking for
- AV control systems (Crestron, Extron, Q-SYS)
- Audio DSP platforms (Biamp, Shure, Q-SYS)
- Network troubleshooting and configuration
- Hardware and software diagnostics
- Technical communication across multiple levels
- Problem-solving and analytical thinking
- VPN and remote support
- Enterprise IT infrastructure maintenance
Opens the official application on the employer’s site. No login required.
EOS
EOS IT Solutions builds and deploys enterprise networking infrastructure, audio-visual systems, and data center solutions for large-scale operations. The company is hiring pre-sales engineers, deployment specialists, and AV commissioning experts to drive technical sales, manage global infrastructure deployments, and optimize complex enterprise systems.
View all jobs at EOSLikely interview questions
- Describe your hands-on experience with Crestron and/or Extron control systems—what types of issues have you diagnosed and resolved?
- Walk us through how you would troubleshoot audio DSP configuration problems in a Biamp or Shure environment.