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Eqvilent

Infrastructure Support Engineer (Cloud & Systems)

Remote (Remote)midAdded 1 month ago

About this role

Remote infrastructure support role providing technical assistance across hybrid cloud and on-premises environments. You'll manage support tickets, troubleshoot infrastructure issues, and collaborate with technical and non-technical teams across multiple time zones.

What you'll do

  • Process and respond to employee support requests via ticketing systems
  • Troubleshoot and maintain cloud and on-premises infrastructure, applications, and enterprise platforms
  • Manage user accounts, access permissions, and system configurations
  • Diagnose hardware, software, connectivity, VPN, DNS, and networking issues
  • Monitor infrastructure health and performance; conduct root cause analysis
  • Develop automation solutions and documentation; collaborate on system improvements

What they're looking for

  • AWS infrastructure and administration
  • Kubernetes and AWS EKS
  • Bash or Python scripting
  • Ticketing systems (Jira Service Management, ServiceNow)
  • Networking concepts (DNS, VPN, TCP/IP, Wi-Fi)
  • Troubleshooting and analytical problem-solving
  • Monitoring tools and infrastructure health assessment
  • Technical documentation and communication
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Eqvilent

Eqvilent builds high-performance, low-latency trading infrastructure and systems that process massive financial market data volumes with extreme speed requirements. The company is hiring C++/CUDA developers, systems engineers, and software engineers to develop production trading platforms, optimize computational algorithms, and maintain globally distributed infrastructure.

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Likely interview questions

  • Walk us through your experience with AWS infrastructure. What services have you managed most, and how have you handled troubleshooting at scale?
  • Describe a time you had to troubleshoot a complex infrastructure issue across cloud and on-premises systems. What was your approach and how did you resolve it?
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