Infrastructure Support Engineer (Cloud & Systems)

About this role

Remote infrastructure support role providing technical assistance across hybrid cloud and on-premises environments. You'll manage support tickets, troubleshoot infrastructure issues, and collaborate with technical and non-technical teams across multiple time zones.

What you'll do

• Process and respond to employee support requests via ticketing systems
• Troubleshoot and maintain cloud and on-premises infrastructure, applications, and enterprise platforms
• Manage user accounts, access permissions, and system configurations
• Diagnose hardware, software, connectivity, VPN, DNS, and networking issues
• Monitor infrastructure health and performance; conduct root cause analysis
• Develop automation solutions and documentation; collaborate on system improvements

What they're looking for

• AWS infrastructure and administration
• Kubernetes and AWS EKS
• Bash or Python scripting
• Ticketing systems (Jira Service Management, ServiceNow)
• Networking concepts (DNS, VPN, TCP/IP, Wi-Fi)
• Troubleshooting and analytical problem-solving
• Monitoring tools and infrastructure health assessment
• Technical documentation and communication