Factory
Solutions Engineer, Mid-Market, NYC
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- On-site · New York, NY
- 2+ yrs exp
- Added 2 months ago
About this role
Factory is seeking a Mid-Market Solutions Engineer to champion customer success, guiding them through the implementation and adoption of the Factory platform. This role requires a blend of technical expertise, problem-solving skills, and a dedication to creating exceptional customer experiences. You'll work cross-functionally to ensure customers realize the full value of Factory and contribute to its continuous improvement.
What you'll do
- Guide customers through the technical journey, from evaluation to ongoing adoption.
- Lead technical onboarding and training for developers.
- Investigate and resolve technical issues within customer environments.
- Identify areas for improvement in the customer experience.
- Collaborate with engineering, product, sales, and customer success teams.
What they're looking for
- Software Development Fundamentals
- Source Control
- Debugging
- Testing
- Technical Communication
- Analytical Skills
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Factory
- Industry
- Manufacturing
Likely interview questions
- Describe your experience troubleshooting technical issues for customers.
- How do you approach understanding a customer’s technical environment and identifying high-value use cases?