Factory
Solutions Engineer, Mid-Market, SF
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- On-site · San Francisco, CA
- 2+ yrs exp
- Added 1 month ago
About this role
Factory is seeking a Mid-Market Solutions Engineer to guide customers through the technical journey, from initial evaluation to full adoption of their self-improving software development platform. This role bridges the gap between customers, engineering, product, and go-to-market teams, focusing on ensuring customer success and identifying areas for product and process improvement. You'll be a key advocate for the customer, driving adoption and providing technical expertise.
What you'll do
- Guide customers through the technical journey (evaluation to adoption).
- Lead technical onboarding and training for developers.
- Diagnose and resolve technical issues in customer environments.
- Identify recurring friction and build scalable solutions.
- Translate customer feedback into actionable product improvements.
What they're looking for
- Software Development Fundamentals
- Source Control
- Debugging
- Testing
- Communication (Written & Verbal)
- Analytical Skills
- Technical Consulting
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Factory
- Industry
- Manufacturing
Likely interview questions
- Describe a time you had to troubleshoot a complex technical issue for a customer. What was your approach?
- Explain your experience with different software development workflows and tools.