Customer Engineer (Pre-Sales) ANZ

About this role

Federato seeks a Senior Customer Engineer to lead pre-sales technical engagements for its AI-native insurance platform. You'll own discovery-to-close processes, deliver customized demos, and build reusable assets while partnering with sales, product, and implementation teams across the ANZ region.

What you'll do

• Lead technical sales engagements from discovery through deal closure
• Design and deliver tailored demos focused on business outcomes for insurance carriers
• Translate customer workflows into platform configurations for quoting, rating, and endorsements
• Build and maintain reusable demo environments and configuration libraries
• Develop discovery playbooks, templates, and technical collateral for the team
• Collaborate with Product and Engineering to inform roadmap based on customer feedback

What they're looking for

• Technical pre-sales and solutions engineering
• Enterprise sales support and architecture design
• Insurance domain knowledge (policy lifecycle, rating, underwriting systems)
• JavaScript and SQL coding
• Executive and practitioner-level communication
• RFP and security questionnaire completion
• Demo creation and environment setup
• Problem-solving and first-principles thinking

Benefits

• Founding role with opportunity to shape pre-sales processes and culture
• Remote-based in Sydney with up to 30% travel
• Exposure to well-funded AI platform solving major insurance challenges
• Collaboration with experienced team from Salesforce, Veeva, Zoom backgrounds
• Learning opportunities in AI-native insurance technology
• Equal-opportunity employer with commitment to diversity