Fictiv
Customer Quality Engineer
About this role
MISUMI Americas seeks a Customer Quality Engineer to serve as the technical bridge between customers and regional quality teams, managing quality requirements, resolving issues, and driving continuous improvement across the manufacturing supply network. This remote role reports to the Head of Global Quality and requires expertise in mechanical part manufacturing, GD&T, and quality management systems to ensure customer satisfaction on major programs.
What you'll do
- Review and integrate customer quality requirements into MISUMI's Quality Management System
- Support APQP and PPAP activities, including measurement plan implementation for mechanical parts
- Act as primary liaison between customers and regional Quality Teams to resolve quality concerns
- Coordinate supplier corrective action requests (SCARs) and ensure timely, complete responses
- Mentor Program Managers and other teams on structured problem-solving and quality best practices
- Identify and implement improvements to the Quality Management System and manufacturing partner network
What they're looking for
- GD&T (Geometric Dimensioning and Tolerancing)
- Quality Engineering and manufacturing processes (injection molding, 3D printing, or sheet metal preferred)
- APQP and PPAP methodologies
- ISO 9001:2015, IATF 16949, and other QMS standards
- Metrology and measurement plan development
- Structured problem-solving and risk identification
- Global team collaboration across time zones
- Technical communication with customers and cross-functional teams
Opens the official application on the employer’s site. No login required.
Fictiv
MISUMI Americas provides structural hardware and fasteners solutions for industrial automation customers. The company is hiring Product Support Engineers and Customer Support Engineers who combine technical expertise with customer service and sales enablement to support engineers, procurement teams, and drive business growth.
- Website
- fictiv.com
Likely interview questions
- Describe your experience managing quality requirements from multiple customers and how you prioritized conflicting demands.
- Walk us through a specific corrective action request (SCAR) you handled—what was the issue, and how did you ensure cross-regional resolution?