Customer Support Engineer — Mechanical & Industrial Products

About this role

MISUMI Americas seeks a Customer Support Engineer to blend technical expertise with sales enablement, supporting engineers and procurement teams through multiple channels while promoting product solutions and handling complex quoting opportunities.

What you'll do

• Provide technical design support via phone, email, and chat on materials, tolerances, CAD models, and engineering calculations
• Deliver technical presentations to design engineering groups as a subject matter expert
• Handle large, custom, and competitor cross-over quoting opportunities to capture new business
• Promote MISUMI products and educate customers on features to drive sales growth
• Manage product databases, website content, and catalog information for accuracy
• Support trade shows, catalog reviews, and quality compliance initiatives

What they're looking for

• Mechanical or electrical engineering knowledge
• 3D CAD proficiency
• Microsoft Office (Excel, Access, Word, PowerPoint)
• CRM software experience
• Technical communication and presentation skills
• Problem-solving and conflict management
• Manufacturing processes and equipment knowledge
• Customer relationship management