Field Service Engineer

About this role

FieldAI seeks a Field Service Engineer to support their robotics platform by maintaining deployed robot fleets, diagnosing technical issues, and coordinating logistics across customer sites. This hands-on role blends mechanical/electrical repair, software troubleshooting, and customer support with 30-50% travel to ensure reliable robot operations and gather field feedback for product improvement.

What you'll do

• Set up new robots from OEMs including configuration, quality checks, calibration, and software provisioning
• Monitor fleet health and maintain robots according to FieldAI standards across deployed assets
• Diagnose and repair hardware components such as sensors, actuators, batteries, and wiring harnesses
• Travel to customer sites for installations, repairs, upgrades, and production deployment support
• Manage logistics coordination for robot shipments, spare parts, and field equipment with internal teams
• Document service logs, diagnostics, configurations, and field observations for continuous improvement

What they're looking for

• Mechanical and electrical troubleshooting and repair
• Hardware diagnostics across sensors, actuators, and robotic subsystems
• Linux command line and SSH-based remote troubleshooting
• Reading wiring diagrams, schematics, and technical drawings
• Logistics coordination and inventory management
• Customer communication and technical explanation
• Industrial environment safety and compliance awareness
• Basic shell scripting and system configuration