Zipline
Network Operations Field Support Engineer
Dallas-Fort Worth, Texas, USAmidAdded 2 months ago
About this role
Zipline is seeking a Network Operations Field Support Engineer to ensure the reliability of their drone delivery network and ground infrastructure across multiple sites. This hands-on role involves responding to network incidents, performing hardware maintenance, and collaborating with cross-functional teams to minimize downtime. Successful candidates will be comfortable traveling regularly and working in diverse environments, contributing directly to the company's mission of providing critical supplies quickly and reliably.
What you'll do
- Monitor and respond to network alerts, resolving Tier 1/2 issues.
- Install, replace, and maintain network hardware like switches, routers, and wireless access points.
- Execute outage playbooks and coordinate with other teams during incidents.
- Improve network observability through automation and monitoring.
- Identify and address recurring network failures to improve system reliability.
What they're looking for
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Routing and Switching
- Wireless Networking
- VPNs
- Structured Cabling (ANSI/TIA-568.2-D)
- Incident Response
- Network Monitoring Tools
- Command-Line Tools
Opens the official application on the employer’s site. No login required.
Zipline
- Industry
- Logistics & Transportation
Likely interview questions
- Describe your experience troubleshooting network incidents, including a time you resolved a complex issue under pressure.
- Walk me through your process for performing structured cabling, ensuring adherence to ANSI/TIA standards.