Cloud Support Engineer

About this role

Seeking an experienced Cloud Support Engineer to serve as the primary expert for Azure infrastructure, managing monitoring, incident response, and proactive improvements. This on-call role combines operational excellence with engineering problem-solving to ensure reliable service delivery and prevent outages.

What you'll do

• Monitor Azure environment availability and maintain SLA compliance through incident response and triage
• Design and implement durable solutions to systematically address identified problems and preventive maintenance gaps
• Participate in on-call rotation to respond to production issues with speed and precision
• Identify root causes of failed processes and coordinate cross-team efforts to surface risks before they escalate
• Plan work with accurate scoping, risk assessment, and reliable estimation
• Conduct troubleshooting and drive process improvements to strengthen infrastructure reliability

What they're looking for

• Azure cloud platform administration
• Incident response and troubleshooting
• Monitoring and alerting systems
• Root cause analysis
• Infrastructure problem-solving
• On-call operational readiness
• Cross-team communication and collaboration
• SLA management and service reliability