Customer Success Engineer - West

About this role

GitLab is hiring a Customer Success Engineer to help customers achieve measurable value from the platform after purchase. You'll deliver technical guidance, enablement workshops, and best practices across DevSecOps workflows in a pooled support model, partnering with sales and success teams to drive customer adoption and outcomes.

What you'll do

• Provide technical consultation via Zoom and email during post-sales customer journey, offering product and best-practice guidance
• Deliver enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model
• Partner with Customer Success Managers on GitLab use case implementation (CI/CD, DevSecOps, source code management, Agile Planning)
• Develop reusable workshops, demos, and educational content collaboratively across teams
• Build specialty competency in one or more technologies through training, certification, and working examples
• Contribute to customer-facing learning resources including documentation, video content, and enablement programs

What they're looking for

• GitLab use case expertise (CI/CD, DevSecOps, source code management, or Agile Planning)
• DevSecOps tools and technical tooling proficiency
• Software development or systems engineering background
• Technical communication and presentation abilities
• Trusted advisor and stakeholder management skills
• Time management and multi-engagement prioritization
• Continuous learning and knowledge acquisition
• Solution architecture and implementation guidance

Benefits

• Remote work opportunity (US-based)
• Exposure to industry-leading DevSecOps platform
• Collaboration with diverse cross-functional teams
• Professional development and certification support
• High-performance, values-driven culture
• Opportunity to impact 50% of Fortune 100 companies