Backline Support Engineer - Remote

About this role

Motive is seeking a Backline Support Engineer to own technical escalations for IoT hardware, embedded firmware, and related software services across their fleet management platform. You'll perform end-to-end debugging across hardware, firmware, and cloud services, leading investigations into critical field issues and driving root cause analyses that span the entire device stack.

What you'll do

• Debug and resolve complex device issues by analyzing hardware logs, firmware behavior, and service-side signals
• Perform deep diagnostics using device logs, serial output, telemetry, and vehicle data (CAN/J1939, OBD-II)
• Triage issues to determine whether problems originate from hardware, firmware, or software components
• Reproduce and validate issues in lab and controlled test fleet environments before broad rollout
• Lead root cause analyses and deliver actionable remediation steps across hardware/firmware/software boundaries
• Mentor support teams and document troubleshooting flows to prevent future escalations

What they're looking for

• Embedded firmware and IoT hardware debugging
• Device diagnostics and log analysis
• CAN/J1939 and OBD-II protocol experience
• Systems-level troubleshooting across hardware/firmware/software
• Root cause analysis and incident response
• Vehicle telematics and fleet systems knowledge
• Cross-functional technical communication