Solutions Engineer | East or Central US | Remote

About this role

Grafana Labs seeks an experienced Solutions Engineer to join their growing Commercial SE team, serving as a technical expert who bridges customers and the sales organization. You'll deliver technical presentations, enable customer success, and provide critical feedback to product teams while supporting high-velocity deal closures.

What you'll do

• Partner with sales to articulate Grafana's value proposition and strategy to prospective and existing customers
• Lead technical customer engagements and competitive evaluations to help close opportunities
• Deliver product and technical presentations to customers at various stages of their journey
• Communicate customer feedback and competitive intelligence back to product and engineering teams
• Create enablement materials including documentation, blog posts, videos, and knowledge base articles
• Drive product conversations based on customer needs and market insights

What they're looking for

• 5+ years technical pre-sales experience
• Open source technologies knowledge
• Metrics/monitoring and observability platform expertise
• Written and verbal communication skills
• Technical presentation and demonstration abilities
• Sales enablement and qualification skills
• Remote collaboration and cross-functional teamwork
• Problem-solving and creative thinking

Benefits

• 100% remote position (East/Central US preferred)
• Early-stage opportunity with a high-growth company
• Collaborative, innovation-driven culture with transparency and autonomy
• Career development in a scaling technology startup
• Global team across 40+ countries
• Work with industry-leading customers including Microsoft, NVIDIA, and Salesforce