Technical Support Engineer

About this role

HackerRank is seeking a Technical Support Engineer to troubleshoot and resolve complex issues across their SaaS platform while collaborating with engineering teams and guiding customers through integrations. This hybrid role in Santa Clara requires strong full-stack debugging skills and technical expertise to help enterprise customers maximize platform value.

What you'll do

• Troubleshoot and resolve issues across web applications, APIs, ATS integrations, and developer tools
• Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes
• Guide customers through SSO (SAML/OIDC) and SCIM integration setup with identity providers like Okta
• Communicate clearly with customers via support tickets and live video sessions
• Investigate platform reliability issues and work to reduce customer friction
• Build automation scripts and tools to standardize troubleshooting processes

What they're looking for

• Full-stack web application debugging and developer tools proficiency
• SQL and REST API expertise
• API testing tools (Postman, Insomnia, cURL)
• Python or Ruby for automation and scripting
• IDE experience (VS Code, IntelliJ, PyCharm)
• SSO/SAML/OIDC and SCIM integration knowledge
• AWS or GCP cloud platform familiarity
• Observability tools like New Relic

Benefits

• Base salary $100,000–$130,000 plus 10% target annual bonus
• Equity (stock options)
• Comprehensive cash and non-cash benefits package
• Hybrid work arrangement in Santa Clara, CA
• Equal employment opportunity employer