Harrison.ai
Support Engineer | Teleradiology
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- Remote, USA
- 4+ yrs exp
- Added 1 month ago
About this role
This Support Engineer role is a crucial support presence for Harrison.ai in the US, bridging clinical teleradiology, SaaS AI product support, and corporate IT functions. The role requires a blend of technical expertise, strong communication skills, and the ability to quickly learn and troubleshoot diverse systems while prioritizing patient safety and customer satisfaction. You will be responsible for maintaining the clinical stack, managing support cases, and providing IT support to internal users.
What you'll do
- Provide Level 2 support for radiologists and clinical teams in teleradiology operations.
- Manage and resolve Level 2 support cases in Salesforce, adhering to SLAs.
- Troubleshoot HL7 v2.x and DICOM connectivity issues.
- Administer business SaaS applications and IT infrastructure.
- Manage patient identity and interface reconciliation.
- Perform employee onboarding and offboarding tasks.
What they're looking for
- HL7 v2.x
- DICOM
- Linux
- Salesforce
- Windows/macOS
- VPN
- FHIR
- Intune/Jamf
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Harrison.ai
Likely interview questions
- Describe your experience troubleshooting HL7 v2.x, specifically ADT, ORM, and ORU messages.
- How do you prioritize tasks when facing competing demands, such as a critical clinical workflow interruption?