Hologram
Solutions Engineer II
- Confirmed live in the last 24 hours
- $135k–$150k
- Mid level
- On-site · United States
- 5+ yrs exp
- Added 1 month ago
About this role
Hologram is seeking a Solutions Engineer II to own the technical relationship with customers, ensuring seamless onboarding and ongoing connectivity for their IoT devices. This role involves troubleshooting complex connectivity issues, building automation tools, and advocating for customer needs within the company. The ideal candidate is a problem-solver with a strong technical background and a passion for automating operational workflows.
What you'll do
- Manage customer onboarding, from SIM provisioning to production deployment.
- Diagnose and resolve SIM, device, and network connectivity issues.
- Develop and implement automation to streamline workflows.
- Improve the technical onboarding process and automate account health monitoring.
- Maintain internal tooling and documentation.
- Advocate for customer needs to product and engineering teams.
What they're looking for
- Cellular networks
- IoT devices
- Radio Access Technologies (RATs)
- TCP/IP, UDP, MQTT
- Python or Ruby
- SQL
- REST APIs
- Automation
Benefits
- Equity (RSUs)
- Flexible health coverage
- Unlimited PTO (with 2 weeks mandatory)
- Work-From-Home stipend
- Life and disability insurance
- 401(k) plan
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Hologram
Likely interview questions
- Describe a time you diagnosed and resolved a complex connectivity issue. What was your process?
- How do you approach automating a manual process, and what are some key considerations?