iCapital Network
Application Support Engineer - Associate
Greenwich, Connecticut, United States$100k–$130kentryAdded 2 days ago
About this role
iCapital seeks an Application Support Engineer to join their Data Support team in Greenwich, Connecticut, providing production support and technical troubleshooting for financial services clients. The role combines SQL-driven root cause analysis with cross-functional collaboration to resolve data issues and support new feature development.
What you'll do
- Perform root cause analysis on production issues using SQL and coordinate with support and engineering teams
- Act as liaison between clients, administrators, and business groups to manage data exceptions
- Collaborate with Product Managers on data projects for existing and new features
- Develop exception management tools and dashboards to monitor data quality
- Create business and technology requirement documents for engineering teams
- Write test cases and conduct user acceptance testing
What they're looking for
- SQL
- Root cause analysis
- Data analysis
- Problem-solving
- Cross-functional communication
- Business requirements documentation
- UAT and test case development
- Site administration
Benefits
- Base salary $100,000–$130,000
- Equity for full-time employees
- Annual performance bonus
- Employer-matched retirement plan
- Comprehensive healthcare (dental, vision, telemedicine, mental health)
- Unlimited paid time off and parental leave
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