Illumia, LLC
Technical Support Engineer
Alpharetta, Georgia, United States, Scottsdale, Arizona, United States, United StatesmidAdded 3 weeks ago
About this role
Illumia is seeking a Technical Support Engineer to provide expert technical assistance to customers in healthcare, higher education, and corporate settings. This role requires diagnosing and resolving complex software and hardware issues, while also collaborating with internal teams to improve support processes and enhance customer satisfaction. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and experience working in mission-critical environments.
What you'll do
- Troubleshoot software and hardware issues across Illumia's product portfolio.
- Collaborate with internal teams to resolve escalated cases.
- Document solutions and contribute to the knowledge base.
- Drive process improvements to enhance support delivery.
- Serve as a trusted technical advisor to customers.
- Interface with various customer stakeholders (IT administrators, end-users).
What they're looking for
- Technical Support
- Software Troubleshooting
- Problem-Solving
- SQL
- Windows Server
- Linux Server
- Web Technologies (HTTP/HTTPS, APIs)
- Customer Service
Benefits
- Flexible Time Off
- Health, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
- Life Insurance
- Employee Stock Purchase Plan
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Illumia, LLC
- Industry
- Other
Likely interview questions
- Describe your experience troubleshooting complex software or hardware issues.
- How would you explain a technical concept to a non-technical user?