Intradiem
Platform Support Engineer
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Remote, US
- 7+ yrs exp
- Added 4 weeks ago
About this role
Intradiem is seeking a Platform Support Engineer to act as a key escalation point for complex technical issues within their Dynamic Workforce Orchestration platform. This role involves in-depth troubleshooting, root cause analysis, and collaboration with engineering teams to resolve critical customer-impacting problems and improve support processes. The ideal candidate will leverage their SQL and monitoring expertise to optimize system performance and mentor junior support engineers.
What you'll do
- Troubleshoot and resolve complex platform-level issues escalated from support engineers.
- Perform root cause analysis using database investigation, log analysis, and platform diagnostics.
- Maintain and improve monitoring and alerting platforms (Grafana, Site24x7, ELK).
- Manage technical bug backlogs and provide regular reporting to leadership.
- Develop and maintain advanced knowledge content and diagnostic tooling.
What they're looking for
- SQL Server
- Monitoring & Alerting (Grafana, Site24x7, ELK)
- Log Aggregation
- Troubleshooting Tools (Fiddler, Wireshark)
- Salesforce
- Confluence
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Intradiem
Likely interview questions
- Describe your experience with SQL Server and writing/executing SQL scripts in a production environment.
- Walk me through your process for conducting a root cause analysis of a complex technical issue.