IT Service Desk Engineer - TX

About this role

Jencap Partners seeks an IT Service Desk Engineer for their Houston office to provide technical support and troubleshooting for end-users. This hybrid role (4 days onsite, 1 day remote) involves managing support tickets, resolving hardware and software issues, and delivering customer service within defined service-level agreements.

What you'll do

• Receive, prioritize, and respond to service desk requests according to SLAs
• Troubleshoot and resolve hardware, software, mobile devices, and printer issues
• Manage user and device tracking through Zendesk ticketing system
• Provide high-quality end-user technical support
• Deliver on-site support at Houston, TX office during core business hours

What they're looking for

• Hardware troubleshooting
• Software support
• Mobile device support
• Printer and peripheral support
• Zendesk ticketing system
• Customer service
• Technical diagnostics
• SLA management