Enterprise Customer Success Engineer (Post-Sales) - US

About this role

JetBrains seeks a Customer Success Engineer to serve as a technical liaison between enterprise customers and product teams, driving adoption of developer tools and fostering long-term partnerships. You'll combine technical expertise with consultative skills to help customers achieve business outcomes and influence product strategy.

What you'll do

• Partner with Account Executives and product teams to manage technical relationships across a portfolio of enterprise accounts
• Guide customer adoption of JetBrains products by addressing technical barriers, providing architecture consultation, and overcoming implementation challenges
• Advocate for customers internally, representing their needs to Support, Product Engineering, and other teams
• Gather customer feedback and recommend product enhancements based on field insights
• Demonstrate new product ideas to customers and support account expansion through strategic planning
• Serve as a trusted technical advisor, staying current on software development trends and JetBrains capabilities

What they're looking for

• Technical consulting or customer-facing technical role experience
• Software development, QA, DevOps, ML, or related IT expertise
• AI/LLM knowledge in software development contexts
• Strong presentation and communication abilities
• Technical problem-solving and quick issue identification
• Ability to explain complex concepts to diverse technical audiences
• Collaboration and self-directed initiative
• Willingness to travel approximately 25% of the time

Benefits

• Competitive base salary range of $120,000–$180,000 USD
• Eligibility for annual bonuses and performance incentives
• Hybrid and remote work options available
• Equal opportunity employer with inclusive workplace culture
• Opportunity to influence product direction through customer insights