Junction
Product Engineer, Support
- Confirmed live in the last 24 hours
- $90k–$130k
- Mid level
- Full-time
- Remote · EDT / EST (US East Coast only)
- Added 2 months ago
About this role
Junction is seeking a Product Engineer, Support to play a critical role in ensuring their healthcare platform remains reliable and accessible for customers. This position combines technical troubleshooting with direct customer interaction, focusing on resolving complex escalations and proactively improving support processes. You’ll be at the center of the company, collaborating closely with engineering and product teams to deliver excellent customer experiences.
What you'll do
- Investigate and diagnose technical issues within the platform.
- Trace issues through logs and services to identify root causes.
- Communicate clearly with customers and engineers about issue status.
- Contribute to improving documentation and support tooling.
- Make small code fixes or escalate issues as needed.
What they're looking for
- Python
- Debugging
- Technical Communication
- Customer Support
- Code Reading
- AI Tools
Benefits
- Company and team offsites
- Monthly learning budget ($150)
- Monthly wellness budget ($100)
- Flexible, remote-first working ($1K home office)
- Coworking budget
- Premium healthcare coverage
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Junction
Likely interview questions
- Describe a time you had to troubleshoot a complex technical issue under pressure. What was your approach?
- How do you explain a technical concept to a non-technical user?