Kiniksa Pharmaceuticals
Desktop Support Engineer
Lexington, MA$79k–$105kmidAdded 1 month ago
About this role
Kiniksa Pharmaceuticals is seeking a Desktop Support Engineer to provide technical assistance and maintain the smooth operation of their IT systems. This role involves direct end-user support, managing Microsoft 365 services, and ensuring compliance within a regulated FDA environment. The position requires on-site presence five days a week in Lexington, MA.
What you'll do
- Provide first-level technical support to end-users.
- Troubleshoot hardware and software issues.
- Manage software licenses and application updates.
- Maintain hardware and software inventory records.
- Support Microsoft 365 administration activities.
- Ensure compliance with FDA regulations and company policies.
What they're looking for
- Microsoft 365 Administration
- Intune
- Jamf
- Windows Operating Systems
- SharePoint Online
- Troubleshooting
- Customer Service
- Endpoint Management
Benefits
- Collaborative Work Environment
- Patient-First Culture
- Opportunity for Impact
- Equal Opportunity Employer
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Kiniksa Pharmaceuticals
- Industry
- Biotech & Pharma
Likely interview questions
- Describe your experience with Microsoft 365 administration, specifically within an enterprise environment.
- How have you handled escalating a complex technical issue to a higher-level support team?