Lithic
Support Engineer
- Confirmed live in the last 24 hours
- $100k–$140k
- Mid level
- Remote
- 3+ yrs exp
- Added 2 months ago
About this role
Lithic is seeking a Support Engineer to provide high-autonomy, end-to-end support for their card issuing and payments platform. You will tackle complex customer issues, debug production systems, and collaborate with engineering and product teams to improve the platform's reliability. This role demands strong problem-solving skills, excellent communication, and a proactive approach to ownership.
What you'll do
- Own support tickets from initial response to resolution.
- Debug production issues using various tools like Snowflake, Grafana, and AI-assisted workflows.
- Investigate and resolve issues related to card issuance, authorization, webhooks, and KYC.
- Surface recurring issues and drive permanent fixes.
- Contribute to the company's knowledge base (The Vault).
What they're looking for
- Debugging
- SQL (Snowflake)
- REST APIs
- Webhooks
- Snowflake/dbt
- Grafana/Loki
- Metabase/Retool
- Communication (written)
Benefits
- Equity
- Remote work
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Lithic
- Industry
- Technology & Software
Likely interview questions
- Describe a time you debugged a complex production issue. What was your approach?
- Explain your experience with SQL and data warehousing, specifically using Snowflake.