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Lucidlink

Technical Support Engineer, L2

  • Confirmed live in the last 24 hours
  • $72k–$90k
  • Mid level
  • Full-time
  • US Remote
  • 2+ yrs exp
  • Added 2 months ago

About this role

LucidLink is seeking a Level 2 Technical Support Engineer to provide exceptional customer support for their file streaming platform. You'll be the primary point of contact, troubleshooting technical issues and escalating as needed, while also contributing to improvements in support processes. The ideal candidate is a proactive problem-solver with strong communication skills and a desire to learn and help others.

What you'll do

  • Respond promptly and professionally to customer inquiries.
  • Resolve customer cases and provide follow-up.
  • Collaborate with other teams to ensure consistent, high-quality support.
  • Provide in-depth product knowledge and answer customer questions.
  • Analyze customer usage and provide feedback to business/development.
  • Maintain a positive and empathetic attitude.

What they're looking for

  • Technical Support
  • Troubleshooting
  • Customer Communication
  • TCP/IP
  • macOS/Windows/Linux
  • Problem Solving

Benefits

  • Flexible PTO
  • Competitive Salary
  • Stock Options
  • Full Health Coverage
  • Values-led culture
  • Immediate impact
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Lucidlink

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Likely interview questions

  • Describe a time you had to troubleshoot a particularly complex technical issue. What steps did you take?
  • How do you prioritize customer support requests when faced with multiple urgent issues?
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