Mach9
Solutions Engineer
About this role
As a Solutions Engineer on the Customer Success team, you will enhance customer relationships post-sale, ensuring a smooth onboarding process and ongoing project success. Your role involves managing customer engagements, addressing support issues, and driving growth by identifying new opportunities.
What you'll do
- Own customer relationships post-sale
- Drive onboarding and time to value
- Manage customer projects and programs
- Triage and coordinate support
- Support account growth by identifying new projects
- Act as the voice of the customer internally
What they're looking for
- Project management
- Strong relationship building
- Clear communication with diverse audiences
- Ability to manage multiple priorities
- Customer-focused mindset
- Proficiency in Google Workspace and Notion
- Experience with AI for workflow automation
- Willingness to travel ~25%
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Mach9
Mach9 builds AI-powered CAD and surveying software for civil engineers, leveraging LiDAR data and geospatial datasets to enhance field work and design processes. The company is hiring software engineers, ML engineers, infrastructure specialists, and customer success professionals to develop its core product suite and support customer implementations.
View all jobs at Mach9Likely interview questions
- Walk us through a time you onboarded a customer or led a complex project from start to finish. What was your approach to getting them to their first win quickly?
- Tell us about a situation where a customer had a problem you couldn't immediately solve. How did you triage it, communicate with them, and coordinate a resolution?