Solutions Engineer

About this role

As a Solutions Engineer on the Customer Success team, you will enhance customer relationships post-sale, ensuring a smooth onboarding process and ongoing project success. Your role involves managing customer engagements, addressing support issues, and driving growth by identifying new opportunities.

What you'll do

• Own customer relationships post-sale
• Drive onboarding and time to value
• Manage customer projects and programs
• Triage and coordinate support
• Support account growth by identifying new projects
• Act as the voice of the customer internally

What they're looking for

• Project management
• Strong relationship building
• Clear communication with diverse audiences
• Ability to manage multiple priorities
• Customer-focused mindset
• Proficiency in Google Workspace and Notion
• Experience with AI for workflow automation
• Willingness to travel ~25%