Customer Technical Support Engineer

About this role

Masabi seeks a Customer Technical Support Engineer based in Romania to provide essential support for global transit agencies. This role involves diagnosing and resolving technical issues while enhancing customer satisfaction and collaboration with product teams.

What you'll do

• Serve as primary contact for 1st and 2nd line support via phone and email
• Diagnose issues and collaborate with Product and Engineering for resolutions
• Manage incident coordination and customer communication
• Troubleshoot technical issues on the Justride platform
• Assist in configuring systems for special ticketing events
• Conduct training on systems via video conferencing

What they're looking for

• Client-facing technical support experience
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written English communication
• Experience with ticketing and CRM systems
• Ability to work independently and as part of a team
• Knowledge of AI tools and emerging technologies
• Willingness to mentor colleagues
• Familiarity with relational databases and web technologies

Benefits

• 25 days holiday plus Christmas Shutdown
• Fully remote work model
• Opportunities for personal and career development
• Dynamic and supportive work environment
• Exposure to innovative technology
• Collaboration with industry leaders