Customer Technical Support Engineer (FTC) - French Speaker

About this role

Masabi is seeking a French-speaking Customer Technical Support Engineer for a 6-month fixed-term role in Montreal. The position involves providing technical support to transit agencies globally, resolving issues related to the Justride platform and hardware systems while ensuring a positive customer experience.

What you'll do

• Provide 1st and 2nd line technical support via phone and email.
• Diagnose and troubleshoot incidents, collaborating with Product and Engineering teams.
• Manage incident reports and customer communications.
• Resolve technical issues with a customer-focused approach.
• Deliver training to customers and create technical documentation.
• Participate in on-call rotations during critical launches.

What they're looking for

• Fluency in French and English.
• Technical support experience.
• Problem-solving skills.
• Familiarity with support tools like Salesforce or Zendesk.
• Knowledge of AI technologies for support efficiency.
• Understanding of relational databases (SQL) and web technologies (HTML, CSS, JavaScript).
• Ability to work independently and in teams.
• Interest in the transit or mobility industry.

Benefits

• 20 days of vacation plus public holidays.
• Total of 28+ days off during holidays.
• Private Healthcare and Life Insurance.
• Menopause support.
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