Solutions Engineer - Post Sales

About this role

Mintlify seeks a Solutions Engineer to own high-volume customer migrations and support strategic accounts post-sale. You'll manage 6+ weekly migrations, coordinate an offshore team, provide technical troubleshooting to key customers, and build scalable operational infrastructure for the scaled segment.

What you'll do

• Lead 6+ documentation migrations per week from kickoff through go-live for SMB and Mid-Market customers
• Manage and quality-review work from offshore migration vendor partners
• Provide dedicated technical support to strategic accounts via Slack channels with troubleshooting and feature guidance
• Debug migration issues, write custom scripts, and solve complex technical problems independently
• Design and implement CRM tracking systems, health score models, and operational dashboards
• Track and report on adoption rates, migration metrics, and customer health insights to inform product strategy

What they're looking for

• Web technologies (HTML, CSS, JavaScript, Git)
• High-volume project management and concurrent delivery
• Systems thinking and operational infrastructure design
• Data analysis and dashboard building
• Vendor and distributed team coordination
• Customer communication and stakeholder management
• Documentation platforms (Docusaurus, GitBook, ReadMe)
• Customer success tools (Salesforce, Vitally, ChurnZero)

Benefits

• Competitive compensation and equity
• 20 days paid time off annually
• 401k or RRSP
• $420/month wellness stipend
• 100% health, dental, and vision coverage
• Free transportation and meals