Quality Control Specialist

Summary

This position is located in the U.S. Department of Agriculture (USDA), National Agricultural Statistics Service (NASS), Office of the Administrator, Office of the Agricultural Statistics Board (OASB). The incumbent serves as a Quality Control Analyst, working individually and as a member of a team to ensure that content on the agency's public website is delivered on time, is of high quality, is kept current, and adheres to (established and emerging) web policies, procedures, and guidelines.

Duties

• Maintains the content and presentation of agency-level pages of the website.
• Monitors the agency's external website email accounts, responding to inquiries and/or referring them to subject-matter experts.
• Creates folders in the Content Management System (CMS) with corresponding files to be published and sends final published content to authors for review/approval.
• Works closely with technical specialists to ensure the continuous improvement of the web content and document management systems and processes.
• Keeps current with the agency statistical programs and products in order to provide good quality customer service, ensuring timely and accurate responses to inquiries.
• Provides quality control of the publishing process, ensuring that all tasks (automated and manual) comply with accepted standards of quality and web-based best practices.
• Performs daily web posting activity to ensure high-quality content, customer requests are addressed in a timely manner, and all publishing deadlines are met.
• Ensures that the posting requests are complete and error-free, verifies information to make sure all guidelines are followed.
• Ensures compliance with agency policies, Office of Communications regulations, and Agricultural Statistics Board clearance procedures to achieve maximum communication effectiveness for NASS and for targeted audiences and subscribers.
• Independently ensures the day-to-day operations of the public website run smoothly and efficiently.
• Serves as the agency's web administrator and is the first point of contact for inquiries from the public website.
• Works with staff throughout the agency to develop, deploy, manage, and maintain all web content, including data products, visualizations, publications, and various types of informational pages.
• Advises statisticians, public affairs specialists, and other content contributors on how best to formulate, package, and structure information for optimum presentation.

Requirements

You must be a US Citizen or US National. Males born after 12/31/1959 must be Selective Service registered or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period unless previous federal service is creditable. During this time your employment will be evaluated, and we may consider: your performance and conduct, the needs and interests of the agency, whether your continued employment would advance organizational goals of the agency or the Government, and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. Minimum Qualification Requirements: GS-12 Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-12 includes one year of specialized experience comparable to GS-11 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is managing web content and product development; ensuring quality and effective distribution; and executing communication programs that convey statistical information. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There are no education requirements for this position.

Required documents

The following documents are required for your applicant package to be complete. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Resume that includes: Personal Information: name, address, contact information; Education; Work Experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); other qualifications. Resume cannot exceed 2 pages. If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application if it includes your name and the necessary course information; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. For a list of private organizations that evaluate education, visit the NACES website. All transcripts must be in English or include an English translation. If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted. If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FedsHireVets. Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), current performance appraisal with rating of at least "Fully Successful" or equivalent, and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.