L2 Technical Support Engineer

About this role

NETGEAR is seeking a Level 2 Technical Support Engineer to provide top-notch assistance to business customers for various networking products. The role involves troubleshooting technical issues, managing support cases, and collaborating with teams to resolve challenges effectively.

What you'll do

• Provide support via phone, email, and chat for NETGEAR networking products.
• Diagnose and resolve moderately complex networking issues.
• Manage a queue of support tickets for timely resolution.
• Collaborate with L3 engineers on escalated cases.
• Document troubleshooting steps and resolutions.
• Strive to exceed customer satisfaction and productivity targets.

What they're looking for

• Understanding of wired and wireless networking fundamentals
• Analytical and troubleshooting skills
• Familiarity with remote diagnostic tools
• Fluency in Mandarin
• Professional proficiency in English
• Strong communication and interpersonal skills
• Ability to manage multiple priorities
• Team-oriented and adaptable

Benefits

• Engaging and inclusive workplace culture
• Opportunities for professional growth and learning
• Participation in transforming future connectivity
• Supportive team environment
• Challenging yet rewarding career path
• [Unknown]