L2 Technical Support Engineer

About this role

As an L2 Technical Support Engineer at NETGEAR, you will provide crucial technical support for networking products while troubleshooting customer issues and managing support cases. This role involves collaboration with L3 engineers and maintaining high customer satisfaction through effective problem-solving and communication.

What you'll do

• Provide front-line support via phone, email, and chat
• Diagnose and resolve networking issues
• Manage a queue of support tickets
• Collaborate with engineers and document resolutions
• Exceed targets for customer satisfaction and quality
• Identify recurring issues for process improvements

What they're looking for

• Understanding of wired/wireless networking fundamentals
• Analytical and troubleshooting skills
• Familiarity with diagnostic tools and ticketing systems
• Fluency in Korean and professional English
• Strong communication and interpersonal skills
• Ability to manage multiple priorities
• Team-oriented and adaptable
• Eager to learn

Benefits

• Opportunities for career development
• Engaging and innovative work environment
• Collaboration with a talented team
• Focus on employee well-being and respect
• Creative and forward-thinking culture