L2 Support Engineer

About this role

Netomi is looking for an L2 Support Engineer to serve as a Subject Matter Expert on its AI platform. The role involves gaining deep product knowledge while managing various customer-facing projects and providing technical and business support.

What you'll do

• Act as Subject Matter Expert on Netomi's product offerings
• Develop in-depth knowledge of the product
• Manage multiple customer-facing projects
• Provide technical and business support
• Collaborate with various teams on customer solutions
• Assist in the implementation of AI agent solutions

What they're looking for

• Strong technical knowledge of AI solutions
• Excellent communication skills
• Customer service experience
• Project management skills
• Problem-solving abilities
• Ability to work in a fast-paced environment
• Familiarity with customer experience practices
• Team collaboration skills

Benefits

• Opportunity to work with global brands
• Contribute to AI transformation
• Dynamic work environment
• Career growth opportunities