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NICE

Product Pre-Sales Engineer, AI

  • Confirmed live in the last 24 hours
  • No salary listed
  • Mid level
  • USA - Remote
  • 7+ yrs exp
  • Added 2 months ago

About this role

NiCE is seeking a skilled Product Pre-Sales Engineer to showcase their Agentic AI-first CX platform and drive customer engagement solutions. This role combines technical expertise with storytelling and solution design, focusing on AI-driven engagement strategies within the contact center space. You’ll be instrumental in shaping customer experiences and accelerating deal velocity through compelling demos and proof-of-value implementations.

What you'll do

  • Lead discovery calls and technical deep dives to understand client needs.
  • Develop and deliver customized demos and presentations showcasing AI solutions.
  • Craft responses to RFIs and RFPs, highlighting NiCE's competitive advantages.
  • Design and execute proof-of-value implementations to demonstrate real-world results.
  • Stay updated on market trends and competitive landscape in AI and contact center technology.

What they're looking for

  • Voice Technologies (SIP, WebRTC, IVR)
  • API Integration (REST)
  • Enterprise Authentication (OAuth, SAML, OIDC)
  • AI Agent Flow Design
  • LLM Tuning
  • RAG-based Knowledge Retrieval
  • HTML/JavaScript/CSS
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NICE

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Likely interview questions

  • Describe a time you had to explain a complex technical concept to a non-technical audience.
  • Walk me through your experience designing AI agent flows, including intent design and LLM tuning.
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