NICE
Technical Support Engineer
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- On-site · USA - Hoboken, NJ
- Added 3 weeks ago
About this role
NiCE is seeking a Technical Support Engineer to provide critical support for their NYC 911 Logging and Recording Solution. This role involves deploying, maintaining, and troubleshooting mission-critical public safety technologies, collaborating with various teams to ensure optimal system performance, and participating in an on-call rotation. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to thrive in high-pressure environments.
What you'll do
- Provide 1st, 2nd, and 3rd line technical support.
- Deploy, patch, and upgrade logging and recording solutions (NRX/NIR, Inform, TT911, IP Recording).
- Collaborate with deployment teams for successful software rollouts.
- Implement maintenance schedules and health monitoring.
- Troubleshoot and resolve customer-reported issues.
- Create and execute database queries for operational efficiency.
Benefits
- Fast-paced, collaborative, and creative environment.
- Opportunity to learn and grow.
- Equal opportunity employer.
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NICE
Likely interview questions
- Describe your experience troubleshooting complex technical issues in a high-pressure environment.
- Explain your familiarity with Windows Server and Active Directory administration.