Customer Engineer, AI Solutions

About this role

Nitra is seeking a Customer Engineer for AI Solutions who will be essential in enhancing the customer experience by facilitating the evaluation and implementation of their AI software platform in healthcare practices. This role encompasses collaboration across Sales, Customer Success, and Engineering, with a strong emphasis on technical aptitude and customer engagement.

What you'll do

• Collaborate with Sales and Customer Success for new customer acquisitions
• Manage customer implementations to maximize value from AI platform
• Gather customer feedback to influence product roadmap decisions
• Translate technical features into business advantages for clients
• Develop scalable implementation processes
• Work closely with cross-functional teams to improve customer experiences

What they're looking for

• Strong technical aptitude
• Customer-facing skills
• Problem-solving capabilities
• Knowledge of AI and healthcare technology
• Ability to translate tech into business value
• Experience in fast-paced startup environments
• Cross-functional teamwork
• Implementation process development

Benefits

• Hybrid work policy
• Opportunity to work in a fast-growing startup
• Chance to make a significant impact
• Competitive compensation
• Work with experienced industry professionals
• Support from leading venture capitalists