Technical Support Engineer - APAC

About this role

Nooks.ai is seeking a Technical Support Engineer in the Philippines to provide exceptional support to APAC customers. The role involves troubleshooting complex technical issues, enhancing user experience, and contributing to the development of support processes and knowledge bases.

What you'll do

• Deliver prompt and clear support to users
• Troubleshoot technical issues and collaborate with engineering
• Achieve key performance metrics for support
• Identify patterns in requests to prevent future problems
• Foster collaboration with cross-functional teams
• Share knowledge and mentor teammates

What they're looking for

• 3+ years of technical support experience
• Real-time troubleshooting skills
• Excellent communication skills
• Self-starter in dynamic environments
• Experience with B2B SaaS platforms
• Ability to manage multiple tasks
• Familiarity with troubleshooting APIs
• Experience with tools like Salesforce

Benefits

• Remote work opportunity
• Contribute to a high-caliber team
• Shape support operations from the beginning
• Opportunity for continuous learning and development
• Competitive salary and benefits
• [unknown]