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Omnea

Technical Solutions Engineer

  • Confirmed live in the last 24 hours
  • $140k–$160k
  • Mid level
  • Full-time
  • Remote · New York
  • 4+ yrs exp
  • Added 2 months ago

About this role

Omnea is seeking a Technical Solutions Engineer to tackle complex customer-facing technical issues within their rapidly growing AI-powered procurement platform. This role bridges the gap between customers, product, and engineering, utilizing AI tools to accelerate troubleshooting and ensuring solutions are safe and effective. You’ll play a key role in shaping the technical support function and contributing to the product roadmap.

What you'll do

  • Investigate and resolve Omnea's most complex customer issues, including integrations and cross-system bugs.
  • Direct AI to expedite initial investigations and apply critical judgment on proposed fixes.
  • Serve as a senior escalation point between customer, product, and engineering teams.
  • Work directly within customer implementations to resolve technical complexities.
  • Identify patterns in resolved issues and provide input for the product roadmap.
  • Develop documentation, tooling, and playbooks for efficient issue resolution.

What they're looking for

  • API integrations
  • SQL
  • AI tooling
  • Customer-facing support
  • Systems intuition
  • Problem-solving
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Omnea

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Likely interview questions

  • Describe a time you had to debug a complex system integration. What was your approach?
  • How do you prioritize issues when you have multiple urgent requests?
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