oneapp
Product Support Engineer
United States (Remote) (Remote)$60k–$100kfulltimemidAdded 2 days ago
About this role
OnePay is seeking a Product Support Engineer to facilitate communication between engineering and customer experience teams. The role involves diagnosing production issues, utilizing AI for operational enhancements, and engaging with vendor systems using SQL and API calls.
What you'll do
- Identify operational improvements using AI
- Investigate and resolve complex production issues
- Interface with vendor systems via SQL and API
- Implement fixes to backend systems
- Consult operations team to automate processes
What they're looking for
- 1+ years in engineering
- Proficiency in backend language (Node.js, Typescript preferred)
- Experience with SQL and REST APIs
- Strong written communication skills
- Knowledge of payment systems
- Familiarity with AWS
- Shell scripting experience (bash, zsh, etc.)
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