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OpenAI

AI Support Engineer, Government - San Francisco, CA

San Francisco (Remote)$180k–$260kfulltimemidAdded today

About this role

OpenAI seeks an experienced AI Support Engineer to provide world-class technical support to U.S. Government agencies and public sector customers operating under FedRAMP requirements. You'll troubleshoot complex issues, partner with Engineering and Product teams, and help define the future of support in an AGI-driven environment while leveraging automation and AI to scale operations.

What you'll do

  • Troubleshoot complex technical issues for government and public sector customers, translating security and compliance requirements into actionable solutions
  • Serve as an escalation point and trusted expert on OpenAI's products and platform, partnering with customers and Engineering teams
  • Use scripting and AI capabilities to automate workflows, reduce manual effort, and improve internal tooling
  • Collaborate with Product and Go-To-Market teams to scale solutions derived from customer issue patterns
  • Drive operational excellence by identifying automation opportunities and implementing scalable improvements
  • Provide occasional on-call support during holidays and weekends as needed

What they're looking for

  • Expert SaaS troubleshooting and technical diagnostics
  • Python scripting and automation using AI/emerging tools
  • Government compliance and FedRAMP requirements knowledge
  • API integration and platform understanding
  • Enterprise communication and incident management
  • Cross-functional collaboration and relationship building
  • Problem-solving and critical thinking
  • Rapid learning and adaptability to new technologies

Benefits

  • Hybrid work model with 3 days per week in San Francisco office
  • Relocation assistance for new employees
  • Work directly with U.S. Government agencies and mission-critical systems
  • Opportunity to shape the future of AI-powered support
  • Close collaboration with OpenAI's Engineering and Product teams
  • Early work hours (6am Pacific) to support East Coast customers
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OpenAI

OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.

View all jobs at OpenAI

Likely interview questions

  • Tell us about a complex, ambiguous technical issue you resolved in a high-stakes customer environment—what was your approach?
  • Describe your experience with government compliance requirements like FedRAMP or security certifications.
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