openai
Solutions Engineer, Pre-Sales
São Paulo (Remote)fulltimemid
About this role
OpenAI seeks a Solutions Engineer to guide enterprise customers and startups through pre-sales evaluations of ChatGPT and OpenAI APIs. You'll partner with business stakeholders to identify high-value AI use cases, build technical demonstrations, and recommend implementation strategies while managing complex customer relationships.
What you'll do
- Provide technical expertise and pre-sales support to prospects, answering questions about APIs, LLMs, and product capabilities
- Build and present demonstrations showing how OpenAI solutions meet specific business needs and deliver measurable value
- Scope use cases, recommend architectural patterns, and provide technical advisory tailored to customer requirements
- Create documentation, guides, and FAQs addressing common customer questions discovered during pre-sales
- Handle initial security and compliance inquiries, escalating complex requirements to appropriate teams
- Gather customer feedback and represent customer needs to internal product and planning teams
What they're looking for
- 5+ years technical pre-sales or equivalent experience
- C-level relationship management with enterprise organizations
- IT security and B2B SaaS compliance knowledge
- Python or JavaScript programming
- Generative AI and machine learning solution experience
- Cloud and network architecture understanding
- Public speaking and cross-audience communication
- Problem-solving and self-directed learning
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