Sales Engineer

About this role

Otter is seeking a Sales Engineer to manage technical relationships with restaurant partners and POS providers, ensuring smooth technology integrations and operational support. This role involves collaboration across various teams to improve customer outcomes and streamline processes.

What you'll do

• Manage technical engagement and deployment for partners
• Support pre-sales technical communications
• Address technical escalations from high-visibility clients
• Collaborate with internal teams for product improvements
• Identify process inefficiencies and develop automation tools
• Document and prioritize partner feedback for feature requests

What they're looking for

• Technical troubleshooting
• SQL proficiency
• Familiarity with JavaScript or Python
• Understanding of APIs and software architecture
• Experience with production systems
• Familiarity with project management tools like JIRA
• Detail-oriented organization
• Cross-functional collaboration

Benefits

• Influence the restaurant industry positively
• Be part of a fast-growing market
• Collaborative work environment
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