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Outset Medical

Field Service Engineer II (Buffalo, NY)

Buffalo, NYmidAdded today

About this role

Outset Medical seeks a Field Service Engineer II to install, maintain, and repair Tablo Hemodialysis Systems across clinical and home settings. This role combines hands-on technical expertise with customer collaboration, requiring extensive U.S. travel and close partnership with R&D and cross-functional teams.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Provide first and second-level technical support including after-hours and weekend coverage
  • Document service activities, manage spares inventory, and track parts usage in ERP systems
  • Serve as technical subject matter expert, delivering feedback to R&D and supporting internal stakeholders
  • Support marketing and sales at seminars, trade shows, and customer demonstrations

What they're looking for

  • Electronic, mechanical, and fluidics troubleshooting
  • Schematic diagram and flowchart interpretation
  • Preventative maintenance and calibration
  • ERP database and inventory management
  • Microsoft Office and software applications proficiency
  • Customer communication and interpersonal skills
  • Problem-solving and root cause analysis
  • Physical capability to lift 75 lbs and work in varied positions
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

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Likely interview questions

  • Describe your most complex field service repair and how you diagnosed the root cause.
  • How have you managed multiple service calls with competing priorities in a single day?
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