palantir
Incident Management Engineer
New York, NYfull-timemid
About this role
Join Palantir's centralized incident management team as an engineer who responds to and resolves critical production issues. You'll triage, troubleshoot, and coordinate fixes for outages while communicating across technical teams in high-pressure situations.
What you'll do
- Respond to and triage critical production incidents
- Troubleshoot and diagnose root causes of system outages
- Coordinate resolution efforts across engineering teams
- Communicate technical details to stakeholders during incidents
- Ensure issues are resolved to high standards quickly
- Document incident resolutions and post-mortems
What they're looking for
- Incident response and troubleshooting
- Technical communication
- Cross-team collaboration
- Quick problem analysis and decision-making
- Ability to work under pressure
- Root cause analysis
- System diagnostics
- Escalation and prioritization judgment
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