Pave
Customer Success Engineer
- Confirmed live in the last 24 hours
- $86k–$142k
- Mid level
- On-site · San Francisco, CA & New York, NY
- 2+ yrs exp
- Added 2 months ago
About this role
Pave is seeking a Customer Success Engineer to help onboard and manage customers, ensuring they maximize the value of their compensation platform. You'll act as a compensation expert, collaborating with cross-functional teams to drive successful implementations, resolve technical challenges, and contribute to product improvements. This role requires a strong blend of project management, technical skills, and customer-facing expertise in a fast-paced startup environment.
What you'll do
- Manage customer implementations from start to finish.
- Serve as a compensation expert and strategic advisor to customers.
- Collaborate with Product, Engineering, and Customer Success teams.
- Address technical needs, including integrations and data migration.
- Build strong customer relationships through clear communication.
- Identify and mitigate project risks.
What they're looking for
- Project Management
- Customer Communication
- JSON
- HTML
- SQL
- API Integrations
- Problem-Solving
- Stakeholder Management
Benefits
- Comprehensive medical, dental, and vision coverage
- Lunch and dinner stipends
- Quarterly education stipend
- Robust parental leave
- Commuter stipend
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Pave
Likely interview questions
- Describe your experience with API integrations and data migration for SaaS products.
- Walk me through a complex customer implementation project you managed – what were the biggest challenges and how did you overcome them?