Technical Customer Success Engineer - Spur

About this role

Spur is seeking a Technical Customer Success Engineer to assist customers in utilizing their AI-driven testing platform. This hands-on role combines technical expertise with customer interaction, focusing on optimizing testing strategies and enhancing overall user experience.

What you'll do

• Collaborate with customers for AI-driven testing adoption
• Create and improve AI-powered test flows
• Debug tests and investigate AI behaviors
• Enhance test reliability and coverage for productions
• Monitor customer engagement and relay feedback
• Partner with Account Executives during onboarding and demos

What they're looking for

• 3-4 years in Customer Success
• Technical concept familiarity
• Strong web application knowledge
• Excellent communication skills
• Customer-focused mindset
• Adaptability and curiosity to learn
• AI comfort and understanding

Benefits

• Opportunity to significantly impact customer outcomes
• Dynamic role with hands-on experience in AI and QA
• Growth potential within the company