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Pear VC

Technical Customer Success Engineer - Spur

New York CityfulltimemidAdded 1 month ago

About this role

Spur is seeking a Technical Customer Success Engineer to assist customers in utilizing their AI-driven testing platform. This hands-on role combines technical expertise with customer interaction, focusing on optimizing testing strategies and enhancing overall user experience.

What you'll do

  • Collaborate with customers for AI-driven testing adoption
  • Create and improve AI-powered test flows
  • Debug tests and investigate AI behaviors
  • Enhance test reliability and coverage for productions
  • Monitor customer engagement and relay feedback
  • Partner with Account Executives during onboarding and demos

What they're looking for

  • 3-4 years in Customer Success
  • Technical concept familiarity
  • Strong web application knowledge
  • Excellent communication skills
  • Customer-focused mindset
  • Adaptability and curiosity to learn
  • AI comfort and understanding

Benefits

  • Opportunity to significantly impact customer outcomes
  • Dynamic role with hands-on experience in AI and QA
  • Growth potential within the company
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Pear VC

Pear VC invests in and supports AI-driven enterprise software companies building automation platforms, compliance systems, and specialized tools across industries like financial services, insurance, and software development. The portfolio companies are hiring founding and senior engineers to design core infrastructure, build AI systems, and develop scalable backend platforms alongside their leadership teams.

View all jobs at Pear VC

Likely interview questions

  • Walk us through a time you helped a customer adopt or troubleshoot a complex technical product. How did you approach debugging the issue and communicate your findings?
  • Spur uses AI agents to automate browser testing. How would you explain AI-driven testing to a non-technical customer, and what questions would you ask to understand their test needs?
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